Questions about products
Our products have a shelf life of 12 months from opening.
Our packaging is totally recyclable. We recommend following the correct rules for the recycling of materials.
Our products are not tested on animals.
All our products have ingredients of natural origin and some even certified organic.
Our products are not processed following the specific gluten free practices. If you have a gluten intolerance, we recommend that you show the list of ingredients to your doctor to get a response from him. If you are vegan, you will not find any animal-derived ingredients in our products, but we recommend that you show the list of ingredients to your doctor to get a response from him.
None of our products contain these products in any way, all are free of: Aggressive surfactants – Dyes – Ethoxylates – Petrolates and Paraffins – Silicones – PEG and PPG – Tetrasodium EDTA – GMOs – Essential oils
Questions about orders
Our products are available on our site, in the best perfumeries, in the best beauty clinics, in the best beauty centers and on some e-commerce portals.
No, you can only use one discount code per order.
We accept Credit Cards (VISA, Mastercard, Amex) or Paypal.
Yes, you can write us an email. We always try to please the customer!
To request an invoice, just contact us via email after receiving the product. It will be necessary to communicate the tax code of the holder, VAT number and unique code. The invoice can be issued within 15 days from the date of purchase.
Questions about shipping
Biostema ships to Italy and Europe. Delivery times in Italy are 3-5 working days. In Europe it depends on the location.
In Italy, shipping costs € 7 below € 50 of expenditure, exceeding € 50 is free.
Your order will be delivered within 3/5 working days (excluding Saturday and Sunday). Orders placed after 17:00 are to be considered as if placed the next day.
when ordering, you will receive your package in a maximum of 3 – 5 days. In some cases with express shipping even in one day.
Yes absolutely, just write to our email address to do it. However, the delivery may be delayed.
After placing your order you will receive the code and the tracking link. You can check the progress of the order from there.
To request an invoice, just contact us via email after receiving the product. It will be necessary to communicate the tax code of the holder, VAT number and unique code. The invoice can be issued within 15 days from the date of purchase.
You can write an email, we will help you with product replacement.
Products purchased online can be returned within 14 days of receiving them. The cost of return costs is € 5. For any change or return, contact customer service by email indicating the order number placed on the online site. The refund will be made upon receipt of the returned product and will take place by the same means in which the amount to be returned was paid. Only products that are intact, never used and in their original condition can be returned or exchanged.